If you are experiencing any issues with your DX, please check the troubleshooting list below.
Chain has jumped off drive sprocket
Remove chain guide
Align chain back and forward until it located back on sprocket
Chain is running roughly, slipping or jumping regularly off drive sprocket
Check condition of chain
Check condition of drive sprocket
Replace chain and sprocket if necessary
Chain becomes slow to return during recovery
Tighten bungee cord
Front Assembly is loose or wobbles excessively side to side
Adjust and tighten bottom rollers
Front Assembly slow in rolling on rails
Clean build up of debris off roller wheels and/or rails
Adjust and loosen bottom rollers
Range of resistance becomes lighter over time
Clean flywheel housing and flywheel
Seat consistently hits front or back seat track end stops while rowing
Adjust front leg height.
Monitor not working – no display
Replace batteries – 2 x alkaline D cell
Check and clean battery compartment.
Replaced Batteries – Monitor not working – no display
Check battery quality or use date – try another set
Contact Oartec for service or replacement under warranty
Monitor not working – numbers but no activity
Check sensor cable is plugged in
Sensor test sequence Menu – Information – Drag Factor – Press Units button
Replace sensor if sensor not working
If unable to fix or determine the cause of the issue please contact Oartec.